Returning a defective item back to us
|1- Inform Ocean Jewelry Store: To initiate the replacement process, kindly reach out to us via email at firstname.lastname@example.org. Please include a clear photo of the damaged item, along with proof of purchase, for inspection purposes. Kindly await our reply before proceeding with shipping the package. This proactive approach will not only expedite the process, but also allow us to assist you effectively in the unlikely event that an immediate replacement is not available.|
|2 – Package Your Return: Include all original packaging and collateral material. Please ensure that you package your item securely and safely to avoid damage in transit.|
3 – Return Details
United States and Canada: All returns must be sent by United States Postal Service or Canada Post, only. We cannot receive packages that are sent by any other courier, including Fedex, UPS, DHL, TNT.
Be sure to ship your item fully insured, and request a return receipt for confirmation that your shipment has reached its destination.
Postal Address for USA & Canada:
Ocean Jewelry Store
PO Box 726
All other countries:
All returns must be sent by your national postal service, only. We cannot receive packages that are sent by any other courier, including Fedex, UPS, DHL, TNT.
Postal Address for Europe & Rest of the World:
Flaircraft Limited (Trading as: Ocean Jewelry Store)
Unit 2057, Block B
Citywest Business Campus
Upon inspecting the item, we will determine if it meets the warranty criteria. If approved, we will repair or replace the item at no extra cost within 20 business days. If the problem is a manufacturing defect, we will fix it or send you a replacement, covering the shipping costs to send the new item back to you.
As a gesture of appreciation for your understanding, we are pleased to offer you a $30 gift card. This gift card can be used to offset the shipping expenses incurred when returning the item to us. Additionally, it can be applied towards any future purchases on our website, allowing you to enjoy our exquisite jewelry collection even more.
However, if the issue is not due to a manufacturing defect, we will inform you of the inspection details, and a replacement & shipping fee may apply (replacement policy outlined above). Please note that in the unlikely event of the same issue occurring again after we have repaired or replaced the item, we cannot provide another replacement or repair free of charge. In such cases, you may receive a store credit for product defects or need to pay a subsidized replacement and shipping fee if the issue was not caused by a manufacturing defect.
|Refunds are not available for jewelry purchased through our retail partners.|
|The 90 days warranty policy applies for defective items only and has no relation with our 30 days return policy.|