Returns and Refunds — Ocean Jewelry

Returns and Refunds

Important Notice: Please be advised that, due to our holiday break, orders and inquiries placed between December 22nd and January 1st will be processed starting January 2nd, 2024. Orders and customer service inquiries will be handled in the order of receipt. Please also note that all orders, once processed, will be shipped within 1-4 business days.

30 Day return policy

We offer a no quibble, 30-day money-back guarantee. If for any reason you decide not to keep your item, you can return it to us for a full refund or exchange it for another item. Please ensure the item is unworn.

Once you return the item to Ocean Jewelry Store, your refund or replacement product will be dispatched as soon as possible. If a replacement is not immediately available from stock Ocean Jewelry Store will endeavor to make one available in the shortest possible time.

Items showing signs of wear or those that have been engraved, altered, resized (by a jeweler other than Ocean Jewelry Store), cannot be accepted for return.

Returns made in packages that are improperly packaged or uninsured will be refused receipt.

To return a jewelry item, follow our three-step process (4 steps in case of exchange):

1. Inform Ocean Jewelry Store
Email us, to inform us, and await our reply BEFORE you ship the package. In the event of a replacement not being immediately available, this will also speed up the process.

2. Package Your Return
Include all original packaging and collateral material. Please ensure that you package your item securely and safely to avoid damage in transit.

3. Return Details
United States and Canada
All returns must be sent by United States Postal Service or Canada Post, only. We cannot receive packages that are sent by any other courier, including Fedex, UPS, DHL, TNT.

Be sure to ship your item fully insured, and request a return receipt for confirmation that your shipment has reached its destination.

Postal Address for USA & Canada:
Ocean Jewelry Store
PO Box 726
NJ 07930

All other countries:
All returns must be sent by your national postal service, only. We cannot receive packages that are sent by any other courier, including Fedex, UPS, DHL, TNT.

Postal Address for Europe & Rest of the World:
Flaircraft Limited (Trading as: Ocean Jewelry Store)
Unit 2057, Block B
Castle Drive
Citywest Business Campus
Naas Rd
D24 Y425

4. To Exchange
If you need to exchange your order for another item or a different size, it’s no problem returning it. The cost to ship a new item out to you is $35. This cost applies to the USA, Canada & EU countries. For all other countries, there may be an additional cost to shipping. Please contact us for a quote.

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